Technical support

Submit a request

Include your PS* license ID or "TRIAL" if you're still evaluating. You find this ID in our Customer Portal. Don't confuse this with the alphanumeric license key.

e.g. 7.2.1

Because of the variety of our product offering we need to know exactly which product you are using so we can properly assist you.

Reporting one issue per ticket will get you the fastest answer. If you have a crash/hang issue, use "bt all" and attach the stack trace from lldb. Screenshots or a QuickTime recording usually help a lot with understanding issues. If you are not using the latest version, please first try with our most current release.

Add file or drop files here
    Info icon

    If you’re not using the latest version, please first try solving your issue with our most current release.

    Documentation:
    PSPDFKit bug reporting guides: